SPORTS HOLIDAYS CYPRUS PAYMENT TERMS & CANCELLATION POLICY
A. PAYMENT TERMS
1. Booking Confirmation: For a definite reservation Mokapot Productions requires a 30% refundable deposit amount. Deposit payment is due in full within 5 working days of the invoice issue date by bank transfer or credit card.
2. Mokapot Productions requires settlement of the remaining balance 30 days prior to arrival. Balance payment is due in full within 5 working days of the invoice issue date by bank transfer or credit card.
3. In the event of a last-minute booking the full price of the package is due for payment immediately.
Kindly note that if payment is not received in a timely manner, Mokapot Productions reserves the right to cancel the holiday package arrangement.
B. CANCELATION TERMS
1. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to accommodate these changes. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of 30€ per booking, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements (e.g. event entry fees, pool entry fees) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
If the number of people on a booking changes, the holiday price will be recalculated on the basis of the amended party size and you will need to pay any difference in the holiday price. Note: any resulting increase in the holiday price per person is not a cancellation charge.
2. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent, on your behalf, must be received at our offices. Since we incur costs in canceling your travel arrangements, you will have to pay the applicable cancellation charges as follows:
| Period before departure within which notice of Cancellation is received |
Cancellation charge |
|---|---|
| More than 30 days | No charge |
| 30 – 15 days | 30% of holiday cost |
| 7-3 Days | 50% of holiday cost |
| 2 Days | 100% of holiday cost |
| No show | 100% of holiday cost |
3. If We Change or Cancel Your Holiday
As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or canceling your holiday and receiving a full refund of all monies paid. In some cases, we will also pay compensation (see below). These options do not apply to minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, changes of accommodation to another of the same or higher standard, and changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change. Occasionally some facilities at a hotel or venue may become unavailable at very short notice – we will try and advise you as soon as we possibly can. It is hoped that the hotel in question will have or make alternative provisions for you to continue to enjoy your trip. Cancellation We will not cancel your travel arrangements less than 4 weeks before your departure date, except for events that are beyond our control – see important note below – or failure by you to pay the final balance. We may cancel your holiday before this date if, for example, the size of your party does not reach the minimum number required for a particular travel arrangement. If your holiday is canceled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases, we will pay compensation (see below). Insurance If we cancel or make a major change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. Compensation If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to events that are beyond our control – see important note below. The compensation that we offer does not exclude you from claiming more if you are entitled to do so
| Period before departure within which notice of Cancellation is received |
The amount you will receive |
|---|---|
| More than 30 days | Deposit Only |
| 30 – 15 days | Full Amount |
For any further inquiries regarding payments and cancellations, please email travel@sportsholidayscyprus.com or contact +357 26-22-713